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Buzz and Brilliance: Week ending November 19

While most people are still talking about the battle between Facebook and Google+ (that I still maintain is ridiculous) I am beginning to think there is a battle - of who gets the most news stories of the week. And, quite frankly, with the numerous different products Google has, Facebook is likely always going to be the winner. They're always the big news of the week, so I'm going to start with someone else for once.

One of my favorite tools to help me organize content and ideas is Evernote. It's become invaluable to me, from the ability to easily clip pages on the web from my browser to accessing my notes anywhere - web, desktop, iPad, iPhone (and they're on the other major mobile platforms as well). My Evernote notes even get searched when I search google, which is great for me to be able to access content I already have on topics I'm searching. This week, Evernote launched a new browser plugin, Clearly. It's a great way to clean up busy web pages to consume the more important content. The downside is that it cleans up web pages to consume the content. No ads, no links within the post. This is even more stripped down than RSS feeds. It is easy to toggle back and forth from Clearly to the live version of the site, so visitors won't entirely miss what you're delivering if they use Clearly, but it will give (in many ways) a much nicer Web experience.

I've been doing some experimenting in a Facebook group on posts that get engagement. What I'm finding is that the easier the question, the better engagement I get across the board. It's given me some insight into why updates from brands are ignoredMari Smith has put together a great list of tips to help generate better sharing. There is no better indication of an engaged audience than when they want to share your content with their friends and followers. Better engagement from brands will reduce un-likes/follows regardless of the platform.

Speaking of engagement, do you know the difference between engagement and social media optimization? Mashable defines both and explains how adopting appropriate strategies in both areas will benefit you with increased, targeted readership. As other research suggests, engagement begets engagement - though it's not all equal. Maybe there are other ways engagement would improve for brands on Facebook, but friending a brand is going to be a tough sell.

If you have thoughts on ways to improve Facebook pages, you'll be happy to know that Facebook wants your feedback! I'd encourage you - if you're interested - to read on AllFacebook.com about the latest changes to the Facebook Events, Photos and Jobvite.

The introduction of Google+ brand pages means that there is a whole new round of comparison stories. The overwhelming majority (that I've seen) are ho-hum about the Google+ introduction. Many have said businesses don't need to have a G+ page yet...I tend to agree. But there are plenty of compelling reasons why you'd want to start a G+ brand page as well. This isn't any huge surprise since Facebook has about 5 years on Google+ in the page stakes. Not to mention a hefty lead in the user department with 750million (and counting) more users to attract.

By the way, if you're still an individual unsure about Google+, don't worry. It's not for everyone.

QR Codes are by no means mainstream or even "popular" by today's standards. But they're gaining traction and it doesn't look like they're going to fade away any time soon given the diverse and creative ways that businesses are finding to use them.

For over a year, Digg has been taking a dive (I've pretty much ignored my Digg account for two years) and - more and more - Reddit is flying high. I thought about joining Reddit a year or so ago, but decided against it. I'm changing my mind - look for a post about it in the coming weeks. Of course, just as with StumbleUpon, Reddit is what I would term as a secondary network. Not meant to take a great deal of time or replace Twitter, Facebook, LinkedIn or Google+. Having recently read some other interesting stories from Kenna McHugh lately, my interest is officially piqued.

Foursquare has incorporated new badges that highlight users' expertise in various areas. I hardly need to point out that this will be incredibly useful for people to build proof of authority - particularly for anyone in food and retail, but other topics that are well-supported with location-based information as well. With their recent re-design as well, I have a renewed interest in what will come in the next little while from Foursquare. I think they could be answering users' requests in such a way that is creating a robust, (unbeatable?) tool.

As soon as I saw the title of this 12 Most post, I knew my RSS reader was likely about to get another boost. Thankfully, it's a small boost. I was already following most of them. For the record, anytime I get recommendations like this with a great reason, I'm likely to subscribe. My one complaint about this piece is that there were no links to the blogs, because that would have been really useful.

To me, it's a dangerous practice to definitively say someone is doing social media "wrong". I think that requires proof, such as lack of growth, effectiveness in the network they're building. So, when I saw Mathew Ingram's post earlier this week, I was curious about what he had to say about the use of Twitter by media companies and Adam Singer did a good job of pointing out that social media use just isn't that black and white. On the other hand, sometimes we see people suggest practices that don't have solid logic behind them, so questioning the practice is valuable.

One use of Twitter than we CAN definitively say is just wrong is spam. And it's been getting worse lately. TweetSmarter has some info about it and steps Twitter is taking to alleviate the pain for all of us.

Wendy's recently ran a twitter campaign that netted a secondary account 33,000 followers in just one month. While it's impressive, I'd love to know specifics about their tactics before I would say it's a great idea. If they aren't using methods that are measurable, it's impossible to say how effective such a campaign will be on their bottom line. However, it is a very creative way to gamify social media use and create greater brand awareness as well. General best practice would say that splitting accounts isn't a good idea, but maybe Wendy's has come up with a clever way to benefit from having secondary twitter feeds.

On a final merry note, I cannot believe how tempted I am by this Twitter-sourced ornament! Have a great week!

Part 1 of Demystifying #hashtags: 5 reasons you want to use them

I am a huge fan of hashtags. I try to use meaningful hashtags whenever I can, but I have fun with them too. I'm such a fan of hashtags that I would be totally fine with my email client implementing hashtag support, along with Facebook and every other social network - outside of Twitter (and Google+ soon). See? I'm a devoted fan.

As much as I like them, I recognize that hashtags can be confusing for the uninitiated.

Just what is a hashtag, anyway?

Simply put, it's a word or phrase that is preceded by a hash mark - #, e.g., #socialmedia. Hashtags as we know them today are in use primarily on Twitter though there is support in other places. They make search on subject instantaneous. I see a hashtag in a tweet and I can click on it and search results of every tweet that has that hashtag pop up for me to browse through. For twitter, it provided a much-needed search "engine" that allows users to group tweets together by topic.

Should I use hashtags?

I'm a hashtag fan girl, so you can take my word with a grain of salt, but yes you should definitely use them! And here are five reasons to use them that will enhance your twitter experience:

  1. Community - Many communities around a host of different subjects use hashtags to categorize tweets so the community will see them. Participants in the community can follow the hashtag to see what others are saying and engage the in conversation. One community I have seen that is very active is #w2p, Web 2.0 professionals.

  2. Topical - There are as many topics out there that people are talking about at any given time as there are minutes in the day. Probably more. How do you narrow it down, though, when you're  not following all those people or if you never see the tweets? If you're tweeting about #facebook, throw on a hashtag. #socialmedia is one I use often.

  3. Events - This one is similar to community, but centers around a specific event. Sometimes the hashtag extends outside of the event, but not always. This summer, the organizing committee for the first annual Social Capital Conference used #socapott to promote the conference and then it was our hashtag for conference related tweets. We continue to use it for our regular tweetups as well.

  4. Twitter Chats - One of the most valuable events to participate in on twitter is an organized chat. There are so many twitter chats and they're a great way to connect with other like-minded people and learn from them. Time has been in short supply lately, but my goal is to eventually schedule one a week - they are just that valuable. Participants in the chat, such as #blogchat, use the hashtag to follow the discussion, but it tends to last for a specific period of time.

  5. Causes - Many causes are using hashtags to raise awareness and invite discussion. One that is near and dear to the heart of Ottawans, particularly in the last couple of weeks, is #NoMoreBullies, bolstered further by the recent suicide of Jamie Hubley after years of bullying. Earlier this year, #twestivalOTT was in use to promote the region's largest ever tweetup and raise funds for the Royal Ottawa Foundation for Mental Health.

  6. Bonus reason - Fun! - This is your bonus reason for using hashtags and it's one that I've seen discouraged by more than one person. It's not likely to be of any practical use, but editorial comments added to tweets - #coffeestat #whoneedssleep, etc. - can be entertaining.


Hashtags are a great tool for sharing information about topics and connecting with community. Used wisely, they will enhance your twitter experience and you'll get more value out of the time you spend. Next time, I'll dive into part 2 of demystifying hashtags and offer some best practices and tips so you can get even more out of using them!

Do you already use hashtags? Do you find them useful? Do you have any questions about them?