How often do you like a page or follow a brand because a friend (or friend of a friend) has recommended/liked it? Or because you like to support local businesses? I do this a lot, as evidenced by the 1,007 likes I have on my personal Facebook profile. The same goes for businesses using Twitter, Pinterest and Google+. I connect with businesses on every platform.
However, I see that many businesses don’t understand how to engage or add value to their audience. Here are three ways to tell how your audience (potential customers!) will receive what you have to say.
1) The Value Test
Put yourself in their shoes : Imagine you are the customer and you are following your business. Would you want to read what you’re sharing? How is it solving a problem or offering helpful advice/tips?
2) The Engagement Test
What is your call to action? Do you include some opening for your audience to respond? Is the content you’re sharing something your customer will want to share with friends/followers?
3) The Sell Test
Social media is about building relationships. By adding value and engaging, you begin to establish a rapport. That rapport leads to a relationship and can ultimately lead to referrals and sales. Start with a sales pitch and you’ll lose your audience fast.
The Bottom Line
Social media isn’t a magic bullet that will solve all your marketing worries. It takes time, effort and careful attention to get results. Put in the time and don’t resort to shortcuts.
What else would you say to a business whose content needs a value boost?