Storytelling and social media: Humans of New York

Have you ever tried to convey a concept with technical terms and jargon? Perhaps you noticed (or maybe you didn’t) the blank stares and glazed eyes as you give a thorough and well-meaning explanation. (I’m looking in the mirror as I type this out, because you are not alone.)

The solution to this problem is so simple: turn it into a story. I get so many questions about social media every week, but I’ve been getting them for years now. I’ve seen and heard so many things that people do, think, feel or misunderstand. I haven’t seen and heard it all by any stretch, but definitely a lot. It isn’t that hard to come up with a story, a metaphor or an analogy. 

I’ve always loved a good story. So much so that I have lost count of the number of nights I have stayed up to find out how a story resolves. When the fifth Harry Potter book came out, I knew when it would be delivered. I planned to be home for that entire weekend because I would finish that book before I had to return to work. 

Stories draw people in like nothing else can.

In addition to loving stories, I’ve always had an interest in photography. I’ve taken thousands of shots; half a dozen or so make the throwaways worth it. After all, a photo is another medium for telling a story. 

Several months ago, I became aware of what has become my all-time favourite Facebook page: Humans of New York. The posts from this page reminded me so much of my friend Kym’s 100 strangers project, Le Mien. (Lara and I were part of the group that was stranger #38 way back in October 2010.) Kym’s ability to capture the essence of a person with succint, yet poignant, captions was so brilliant. In the months I’ve followed Brandon Stanton’s work on HONY, I see that same ability in him. 

As I’ve found out now that I have the newly released HONY book in my hands, this project has had major evolutions over time. There were two changes that - in his introduction - Brandon credits with leading to his success (and a book deal):

1) He joined Facebook.

HONY started out as a website. Searchable by neighborhood, but not particularly popular. Then a friend finally convinced Brandon to set up a Facebook page. A little over a year later, a half a million people were connected to Brandon’s images.

2) He started telling stories.

Well, actually, his introduction says he started interviewing his subjects and sharing their stories. Some of the stories that accompany the photos are as short as one word. Others are lengthy, as with the recent photo of Duane, whose story led many to help him realize his dream of a brother for his daughter.

These two changes are listed here in chronological order, however, without the stories the page’s growth may not have happened as fast as it did. The photos are gorgeous and many times they tell tell a story without any words at all, but the incredible insight into the human condition that Brandon reveals with each one is appealing on a deeper level, particularly when you see or read about hard-earned wisdom, full circle moments, affection, parental concern, geekdom, hope, microfashion, and so many more.

Short or long, the stories drew me in. They are why I follow HONY on Tumblr, Twitter, Instagram and Facebook.

What stories can you share with your audience that will draw them in? How your business got started? Challenges you’ve faced? Funny office moments? What about your clients and customers? 

Business Book Club: First Reading Assignment - Enchantment

After the incredible response I received to my proposal to start a Business Book Club, I took the whole list of books that everyone suggested (I confess, I added No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing because I heard of it after my original post about doing this book club), including my list of books and put them all in a spreadsheet, sorted them alphabetically and then used to select a random number. The number was 5 and corresponded to Enchantment: The Art of Changing Hearts, Minds, and Actions by Guy Kawasaki!

I'm really excited to dive into this book. Here's a couple of excerpts from the book description:
Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into the believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update. And when done right, it's more powerful than traditional persuasion, influence, or marketing techniques.

Kawasaki argues that in business and personal interactions, your goal is not merely to get what you want but to bring about a voluntary, enduring, and delightful change in other people. By enlisting their own goals and desires, by being likable and trustworthy, and by framing a cause that others can embrace, you can change hearts, minds, and actions.

This book explains all the tactics you need to prepare and launch an enchantment campaign; to get the most from both push and pull technologies; and to enchant your customers, your employees, and even your boss. It shows how enchantment can turn difficult decisions your way, at times when intangibles mean more than hard facts. It will help you overcome other people's entrenched habits and defy the not-always-wise "wisdom of the crowd."

As Kawasaki writes, "Want to change the world? Change caterpillars into butterflies? This takes more than run-of-the-mill relationships. You need to convince people to dream the same dream that you do." That's a big goal, but one that's possible for all of us.

I don't know about all of you, but I definitely want to learn how to convince people to dream the same dream I do.

Now, you're probably wondering how this is going to work. There's been a tremendous response to the idea of this book club. So much so that I'm going to start off online only and plan for occasional meetups, but perhaps not to discuss every book we read. For now, we'll try to go one book every two months and see if everyone feels it's a good pace. With the holidays coming up, I think we're going to all like this pace this time at least!

Because two months from today is a holiday, I'm going to be generous and give us all a tad more time. Finish reading the book and write about it - your thoughts, impressions, agree, disagree - anything that that sticks out for you. Come back here on January 3rd, 2012 (whoa, that's coming fast!) and I'll host a link up for your posts so we can all share. By that time, I'll have a special spot for the BBC here on The Media Mesh!

Are you ready to launch your enchantment campaign?