Twitter

Case Study: The facts about buying Twitter "followers"

About six to eight months ago, I got this idea in my head to actually buy some Twitter followers. Not because of any desire to increase my numbers, but I was genuinely curious about the process. I wanted to be able to back up my gut feelings about this practice with cold, hard facts. I’ve been hemming and hawing about it for this long because I don’t think it’s a good way to grow a following. At all. 

In a moment of late night impulsiveness, I finally bought followers. (Just saying that makes me feel like I’m confessing to some horrible transgression.) Did this change my views on the value?

Why would someone want to buy followers?

As is pointed out in this article, there is a certain perception in having a large following on Twitter. Follower count is used to determine your score on Klout, Tweet Grader, Tweet Level, and Kred uses follower count to a certain degree, but it doesn’t seem to have the same affect on scores. PeerIndex doesn’t use follower count as a variable, but maybe that’s because the CEO has allegedly bought followers.

Even if you don’t care about any of these automated influence measurement tools, when you know that people who follow you are checking out your account, a low follower count can make you feel pretty inferior. So, do you stay the course and grow organically or do you gamble on the cheap, easy tactic of buying followers to create a different perception.

The Pitfalls

I opted for a service that I could buy targeted followers from. I wanted some degree of authenticity (if possible) rather than an influx of fake followers. I wanted to buy 1,000 - a substantial number, but nothing crazy like the 27,000 the guy bought in the link above. Part of the reason is I wanted to see if anyone noticed and said anything, so the number needed to be truly noticeable. So far, nothing unless people are chatting about it behind my back. ;)

When all was said and done, well over 2,000 followers were added to my account and they were as fake as the day is long and in no way targeted by subject matter or geographic location. But yay! I have a 1-year guarantee that they won’t unfollow. (Do you feel me rolling my eyes?)

Status People made this nifty little Faker tool that tells you what your mix of followers looks like. I checked before I bought the followers. I had 93% good, 5% inactive and 2% fake. In the last year, I have been blocking obviously fake accounts, so the 2% must have followed prior to that time.

Now that I’ve got this influx of new “followers”, here’s my score:

I think it’s safe to say that my assumptions about this process were correct, despite those who still see it as a legitimate marketing practice

Other ramifications to consider

1) Impact on influence

Let’s return to the topic of influence measurement tools from above. Do you care about those numbers? Buying fake followers can actually have a negative impact on the ones that look at follower count. Because many of those accounts mass following you on Twitter are fake, you’ll undoubtedly lose followers as the fake accounts are deleted or blocked. Mass unfollowing will hurt your influene scores in the short term. 

Assuming you don’t care about influence tools, if you care about your audience, you don’t want to get caught trying to fool them. Although buying followers as a prank did amuse me, but for all the reasons I’ve stated I wouldn’t do that to someone else.

2) Financial vulnerability

There is something inherently unethical about buying Twitter followers. It’s cheating the system. Even if you buy from a service that truly targets the following to genuine accounts, it still gives an false impression to those who later choose to follow you. Even worse, if you happen to choose a disreputable service (and let’s face it, these services aren’t known for ethical practices), you could be handing your credit card information over to someone and regret that decision later.

3) Biggest red flag of all - it’s not allowed

Most articles I’ve read about this topic would lead you to believe that there’s nothing in Twitter’s terms of service that would prevent you from legitimately buying followers. Unfortunately, they’re incorrect. The terms of service state:

Spam: You may not use the Twitter service for the purpose of spamming anyone. What constitutes “spamming” will evolve as we respond to new tricks and tactics by spammers. Some of the factors that we take into account when determining what conduct is considered to be spamming are:

  • If you have followed a large amount of users in a short amount of time;
  • If you have attempted to “sell” followers, particularly through tactics considered aggressive following or follower churn;
  • Creating or purchasing accounts in order to gain followers;
  • Using or promoting third-party sites that claim to get you more followers (such as follower trains, sites promising “more followers fast,” or any other site that offers to automatically add followers to your account);

Like others who’ve performed this experiment, I don’t have any intention of hanging on to my new “followers”. Thank goodness there are many tools I can use to force them to unfollow!

What do you think of people/businesses buying followers on Twitter? Should it be allowed?

How I grew my twitter following

A question that we often get from clients and prospects is, “How do I get more followers/fans?” Twitter is usually the hardest to understand, especially when someone is just starting out.

My Twitter Story

I joined twitter in 2008. I didn’t even sign myself up, so I finally looked at my account about 3 weeks after it was opened. I sent out the obligatory first tweet…something along the lines of, “So, this is twitter. Whazzup.” (Kidding. My first tweet was much more lame.) I think I even followed a few people. Then I tweeted a couple more times and decided that the whole thing stunk. I walked away and didn’t come back for several months. I was in marketing and I’d heard so much about how good twitter was and I had a desire to figure out why.

My second, third, fourth and up to my twentieth visit, I still wasn’t convinced. Then, one day about eight months after I joined, it all clicked into place. I had not only a clear idea of how amazing this tool was, but I could also see exactly what kind of strategy I could implement for the business I worked for at the time. It wasn’t an easy process. I forced myself to use Twitter until I figured out what I could do with it. Every minute of that time was worth it.

Once I had figured out what I was doing, I used Twitter better. This led to some interesting interactions with brands around customer service that solidified my thoughts on how businesses could use it.

My experiences have been primarily personal up until the last year and a half. I’ve used Twitter to grow several blogs. I’ve used it to converse and build relationships with people I call my friends. I’ve used it to share my thoughts and other information that I believe is relevant to others. For most of the time I’ve been on Twitter, I have not applied a strategy to what, when or how I tweet. While that could work for businesses, it’s certainly not going to work nearly as effectively as having a solid plan.

I recently surpassed 4,000 followers, which is really not a lot considering how long I’ve been on Twitter. It is, however, a good following and you can get there too.

Here are a few things I did that went a long way to growing my following:

1) Get involved in the conversation.

There are so many awesome people on Twitter and when you start chatting with them, you can make connections. This is relationship-building at its simplest. Jump into conversations. Don’t be intimidated. Be personable and don’t make a sales pitch.

2) Twitter parties and hashtags!

I participated in a 3-days-long “Twitter party” in 2010 that was a satire of a major conference that was happening at the time. It was done in good fun and was motivated out of a desire for those of us who couldn’t attend the conference to have a good time. Hundreds of people jumped into this hashtag and I gained 250 followers in those three days. 

These aren’t typical results from using a hashtag, but it illustrates how participation in a community (the hashtag) and conversing (I chatted with so many new people!) can grow your audience. Businesses have to be professional, but that doesn’t mean they can’t be personable.

3) Follow people on lists.

I guesstimate that more than half the people who follow me (and probably 2/3 that I follow) are from Ottawa or near Ottawa. I connected with many of them through a hashtag (#BOLOttawa in 2010) and later that summer, lists were rolled out. I’m on many “Ottawa” lists. I have looked at those lists to see who I’m not following and connect with them because I want to know the people in my community. I call this targeted following.

4) Face time is the best time.

I’ve attended many tweetups where I’ve met so many people. Making a connection online is a process that cannot be valued enough, but taking that online connection offline solidifies and strengthens it. Don’t forget to get out into the community and connect in person.

5) Watch others in your industry.

Maybe it’s a competitor. Maybe it’s your suppliers, distributors or other associates. Who do they follow? Who do they list? And, even better, who is following them? This is another way to do targeted following so that the audience you grow will be relevant. 

Now, go get started!

It doesn’t have to take a great deal of time to do this. You can add five minutes a day to the ten you’re already spending on Twitter. Spend ten minutes today making a list of accounts to check and spend five minutes a day on targeted following. Make it a goal to follow 100 new people per month and tell us how you do!

I’d love to hear your Twitter story. Leave me a comment with how you’ve grown your audience and connected with others.

Signing up for Twitter

We’ve talked a lot about why you should join Twitter, today we’re talking about how to join Twitter.

Step one: Go to Twitter.com

Enter your information in the New to Twitter sign up box

Step two: choose your Twitter handle

It’s time to choose your Twitter handle!

Choosing your Twitter handle can seem daunting.  Many take the simple route and use their name (my twitter handle is @larawellman and the business twitter handle is @wellmanwilson).  If that name is already taken or you want to get creative you can choose something you associate with yourself or business.  Don’t worry, you can change your name later so nothing is set in stone.

Step three: follow people

Twitter has a simple and easy to follow set of actions for you to take to help you get started on twitter.  They show you what a tweet looks like and then suggest you follow some people.  Feel free to follow me as one of your 10 and say hi to me - I’ll follow you back.

 

Step four: Add a photo and write your profile

Add a recognizable photoIt’s time to personalize your twitter account.  Add a photo of you that would be recognizable as a very small thumbnail - that’s how it will be seen most often.  Why a photo of you and not something that represents you?  People feel like they are connecting with actual people on Twitter.  A real photo strengthens that feeling.

If your account is for a business (especially if more than one person tweets from it) you can use the logo.

Then write a short bio.  Write something short that describes you and what you do. You can add a link to this bio (perhaps a call to action of some kind).

Step five: Tweet something


Go to the section that says “What’s happening” and say something. You can say anything under 140 characters.

You could start with “Hey @larawellman, I signed up for twitter - now what?”

Because you included my name with @ in front of it, I will see it and I will reply to you - you will have just tweeted and interacted with a fellow tweeter all in one big first step!

You can see if anyone is talking to you by checking @connect button at the top of the page.

Check who has talked to you from the @connect tabThe difference between interactions and mentions is that interactions will include new follows, people who have retweeted something you’ve said or any tweets that might have been favourited.  Mentions is strictly the tweets that include your handle. 



Step 6: Observing twitter

The main section to monitor is the Timeline section. That’s where everything that everyone you’re following is saying will filter. An important rule here is this. Don’t think you have to read everything that everyone has said!

Nobody expects you to go back in time. A Twitter timeline is like listening the radio, you hear what you hear when it’s on. You don’t record it and listen back to it later.

A few tips extra tips:

If a tweet starts with a Twitter handle then only that person, and people who follow both you and that person can see the tweet. It means that someone is “speaking” directly to whoever’s name is at the beginning of the tweet, and everyone else reading it is just listening in to the conversation.

If a tweet starts with RT it is being Retweeted. Someone is simply passing along something interesting that someone else said. For example

RT @SoCapOtt: Do you want to speak at #SoCapOtt this year? Start brainstorming. The call for speakers will be posted in a couple weeks!

Sometimes someone will RT and add a thought of their own. For example

Fun!! RT @kidsincapital: Win 4 tickets to Trick-or-Treat to a Wicked Beat at the NAC! http://ow.ly/2YrAA

Hashtags are words preceded by #. Like #kidsinthecapital. If you search that hashtag (or click on it in a tweet) it will bring you to all the tweets that also included that hashtag. They are used to talk about common themes and also for twitter parties (more on that in future posts).

There is more, but I fear overwhelming people. So instead, for now I invite you to ask questions in the comments or talk to me on twitter “@larawellman, what have you gotten me in to?”

And I leave you with some tips from fellow tweeters:

- Use your real and authentic voice (twitter is a casual conversation, talk as you would in real life)

- Finding a good dozen of helpful tweeps (here’s another one of those tw words. Twitter + peeps = tweeps) to follow is key. Then interact! Ask questions!

- Ask a friend who’s on twitter for help. Never would have figured out without it.

- Don’t give up, don’t be afraid to jump into conversations.

- People care what you have to say. Or if they don’t care, they don’t mind that you said it.

- Have fun! :)

 

Twitter: the best networking event around

There are a lot of analogies we use when trying to help people understand social tools.  One of our all-time favourites for Twitter is that you need to think of it as networking. So, let’s compare - in-person networking versus Twitter.

In-person networking events

  • You meet new people, introduce yourself, and chit chat.
  • People you’ve met in the past introduce you to new people they think you would benefit from knowing.
  • People who know you sing your praises in a manor that is far more effective than if you did it yourself.
  • When you see someone you’ve met at a previous event, you reinforce the relationship by chatting with them again.
  • You don’t start any conversations with calls to actions or by putting news releases or shouting discounts and sales at people.

Twitter

See above list, but with a few advantages, including (but not limited to):

  • A smaller time commitment,
  • No travel time OR gas costs,
  • Log in when it is convenient for your schedule,
  • Tweet in line at the grocery store, in your PJs, from the cottage or anywhere else the mood strikes.

Conclusion

If you think of Twitter and the interactions you have on Twitter as similar to those you have at a networking event, you will start to build and grow relationships that can turn into beneficial partnerships and sales.  If you think of Twitter as place to broadcast sales, you may get some pickup, but the true “magic” of twitter may be escaping you.

If you aren’t sure where to start, start with 10-minutes a day. If you go to an in-person networking event, connect with people you met who have Twitter accounts and say hi.  You just reinforced that initial meeting and opened the door to many new conversations without having to wait for the next event you both happen to be at. Don’t think you need to divulge all your personal information, it’s more about being personable. And please say hi to us: @larawellman, @Karen_C_Wilson and @WellmanWilson!

Have you had any great networking experiences on Twitter?

10 Don'ts of Twitter Etiquette: How to engage without annoying

Officially, there aren't many rules on Twitter, but there are definitely a lot of best practices that can help you fit in to the community a little more easily. Think of it as Etiquette for Twitter.

Here are ten practices for savvy users to avoid (in no particular order):

  • Don't send automatic direct messages (DM) - people don't like them because they are impersonal.
  • Don't fill your feed with only broadcasts of your message - engage others. A good rule of thumb is that less than 1/3 of your feed should be new messages from you and the rest should be replies and retweets.
  • Don't call someone out for unfollowing you, most of the time it isn't personal. And often, there's a twitter bug. Politely ask if it's someone you regularly engage with, but don't make assumptions that it was intentional or that they will resume following.
  • If you're having a personal discussion with someone don't move their name to the middle or end of the tweet with every reply.  By keeping it as the first thing in the tweet only people who follow you both will see the tweets. Those who see both sides of the conversation can follow along (if they want) without losing the context of what's being said.
  • Don't reply to every tweet by retweeting (RT) and commenting. This breaks the thread of the conversation and it can be frustrating to your followers when there isn't enough context to understand what is happening with a RT.
  • Don't beg people to follow you. People will generally follow you back if you engage with them in some way. It would be far more meaningful if you replied to something they were talking about instead of simply asking them to follow you.
  • Contrary to what some experts believe, you don't have to follow back everyone who follows you. Twitter is about creating your own unique user experience.
  • Don't use Twitter to complain about every bad experience you have with businesses, services or products - social media isn't meant to be a place to air every grievance. It doesn't look good when a business owner uses it that way.
  • Don't autofeed from other social networks unless you're sure your tweets won't be cut off. People don't want to have to go elsewhere to see what you're talking about. More importantly, it is obvious when you're feeding from other services and it can give the impression that you can't be bothered to take the time to tailor your message to more than one social network (because it doesn't have to take that much time).
  • It isn't necessary to thank everyone who follows you. If you want to make a point of acknowledging them, go read their profile and start a conversation. Make it natural. The thank you is a nice gesture, but it isn't impolite to skip it. 

The most important things to remember are to be friendly, personable and add value. The practices above are "frowned upon" because they are perceived as not adding any great value. Spend your time finding other ways to connect so that followers stay actively engaged with you.

What other Twitter Don'ts would you add to this list?