followers

Case Study: The facts about buying Twitter "followers"

About six to eight months ago, I got this idea in my head to actually buy some Twitter followers. Not because of any desire to increase my numbers, but I was genuinely curious about the process. I wanted to be able to back up my gut feelings about this practice with cold, hard facts. I’ve been hemming and hawing about it for this long because I don’t think it’s a good way to grow a following. At all. 

In a moment of late night impulsiveness, I finally bought followers. (Just saying that makes me feel like I’m confessing to some horrible transgression.) Did this change my views on the value?

Why would someone want to buy followers?

As is pointed out in this article, there is a certain perception in having a large following on Twitter. Follower count is used to determine your score on Klout, Tweet Grader, Tweet Level, and Kred uses follower count to a certain degree, but it doesn’t seem to have the same affect on scores. PeerIndex doesn’t use follower count as a variable, but maybe that’s because the CEO has allegedly bought followers.

Even if you don’t care about any of these automated influence measurement tools, when you know that people who follow you are checking out your account, a low follower count can make you feel pretty inferior. So, do you stay the course and grow organically or do you gamble on the cheap, easy tactic of buying followers to create a different perception.

The Pitfalls

I opted for a service that I could buy targeted followers from. I wanted some degree of authenticity (if possible) rather than an influx of fake followers. I wanted to buy 1,000 - a substantial number, but nothing crazy like the 27,000 the guy bought in the link above. Part of the reason is I wanted to see if anyone noticed and said anything, so the number needed to be truly noticeable. So far, nothing unless people are chatting about it behind my back. ;)

When all was said and done, well over 2,000 followers were added to my account and they were as fake as the day is long and in no way targeted by subject matter or geographic location. But yay! I have a 1-year guarantee that they won’t unfollow. (Do you feel me rolling my eyes?)

Status People made this nifty little Faker tool that tells you what your mix of followers looks like. I checked before I bought the followers. I had 93% good, 5% inactive and 2% fake. In the last year, I have been blocking obviously fake accounts, so the 2% must have followed prior to that time.

Now that I’ve got this influx of new “followers”, here’s my score:

I think it’s safe to say that my assumptions about this process were correct, despite those who still see it as a legitimate marketing practice

Other ramifications to consider

1) Impact on influence

Let’s return to the topic of influence measurement tools from above. Do you care about those numbers? Buying fake followers can actually have a negative impact on the ones that look at follower count. Because many of those accounts mass following you on Twitter are fake, you’ll undoubtedly lose followers as the fake accounts are deleted or blocked. Mass unfollowing will hurt your influene scores in the short term. 

Assuming you don’t care about influence tools, if you care about your audience, you don’t want to get caught trying to fool them. Although buying followers as a prank did amuse me, but for all the reasons I’ve stated I wouldn’t do that to someone else.

2) Financial vulnerability

There is something inherently unethical about buying Twitter followers. It’s cheating the system. Even if you buy from a service that truly targets the following to genuine accounts, it still gives an false impression to those who later choose to follow you. Even worse, if you happen to choose a disreputable service (and let’s face it, these services aren’t known for ethical practices), you could be handing your credit card information over to someone and regret that decision later.

3) Biggest red flag of all - it’s not allowed

Most articles I’ve read about this topic would lead you to believe that there’s nothing in Twitter’s terms of service that would prevent you from legitimately buying followers. Unfortunately, they’re incorrect. The terms of service state:

Spam: You may not use the Twitter service for the purpose of spamming anyone. What constitutes “spamming” will evolve as we respond to new tricks and tactics by spammers. Some of the factors that we take into account when determining what conduct is considered to be spamming are:

  • If you have followed a large amount of users in a short amount of time;
  • If you have attempted to “sell” followers, particularly through tactics considered aggressive following or follower churn;
  • Creating or purchasing accounts in order to gain followers;
  • Using or promoting third-party sites that claim to get you more followers (such as follower trains, sites promising “more followers fast,” or any other site that offers to automatically add followers to your account);

Like others who’ve performed this experiment, I don’t have any intention of hanging on to my new “followers”. Thank goodness there are many tools I can use to force them to unfollow!

What do you think of people/businesses buying followers on Twitter? Should it be allowed?

How I grew my twitter following

A question that we often get from clients and prospects is, “How do I get more followers/fans?” Twitter is usually the hardest to understand, especially when someone is just starting out.

My Twitter Story

I joined twitter in 2008. I didn’t even sign myself up, so I finally looked at my account about 3 weeks after it was opened. I sent out the obligatory first tweet…something along the lines of, “So, this is twitter. Whazzup.” (Kidding. My first tweet was much more lame.) I think I even followed a few people. Then I tweeted a couple more times and decided that the whole thing stunk. I walked away and didn’t come back for several months. I was in marketing and I’d heard so much about how good twitter was and I had a desire to figure out why.

My second, third, fourth and up to my twentieth visit, I still wasn’t convinced. Then, one day about eight months after I joined, it all clicked into place. I had not only a clear idea of how amazing this tool was, but I could also see exactly what kind of strategy I could implement for the business I worked for at the time. It wasn’t an easy process. I forced myself to use Twitter until I figured out what I could do with it. Every minute of that time was worth it.

Once I had figured out what I was doing, I used Twitter better. This led to some interesting interactions with brands around customer service that solidified my thoughts on how businesses could use it.

My experiences have been primarily personal up until the last year and a half. I’ve used Twitter to grow several blogs. I’ve used it to converse and build relationships with people I call my friends. I’ve used it to share my thoughts and other information that I believe is relevant to others. For most of the time I’ve been on Twitter, I have not applied a strategy to what, when or how I tweet. While that could work for businesses, it’s certainly not going to work nearly as effectively as having a solid plan.

I recently surpassed 4,000 followers, which is really not a lot considering how long I’ve been on Twitter. It is, however, a good following and you can get there too.

Here are a few things I did that went a long way to growing my following:

1) Get involved in the conversation.

There are so many awesome people on Twitter and when you start chatting with them, you can make connections. This is relationship-building at its simplest. Jump into conversations. Don’t be intimidated. Be personable and don’t make a sales pitch.

2) Twitter parties and hashtags!

I participated in a 3-days-long “Twitter party” in 2010 that was a satire of a major conference that was happening at the time. It was done in good fun and was motivated out of a desire for those of us who couldn’t attend the conference to have a good time. Hundreds of people jumped into this hashtag and I gained 250 followers in those three days. 

These aren’t typical results from using a hashtag, but it illustrates how participation in a community (the hashtag) and conversing (I chatted with so many new people!) can grow your audience. Businesses have to be professional, but that doesn’t mean they can’t be personable.

3) Follow people on lists.

I guesstimate that more than half the people who follow me (and probably 2/3 that I follow) are from Ottawa or near Ottawa. I connected with many of them through a hashtag (#BOLOttawa in 2010) and later that summer, lists were rolled out. I’m on many “Ottawa” lists. I have looked at those lists to see who I’m not following and connect with them because I want to know the people in my community. I call this targeted following.

4) Face time is the best time.

I’ve attended many tweetups where I’ve met so many people. Making a connection online is a process that cannot be valued enough, but taking that online connection offline solidifies and strengthens it. Don’t forget to get out into the community and connect in person.

5) Watch others in your industry.

Maybe it’s a competitor. Maybe it’s your suppliers, distributors or other associates. Who do they follow? Who do they list? And, even better, who is following them? This is another way to do targeted following so that the audience you grow will be relevant. 

Now, go get started!

It doesn’t have to take a great deal of time to do this. You can add five minutes a day to the ten you’re already spending on Twitter. Spend ten minutes today making a list of accounts to check and spend five minutes a day on targeted following. Make it a goal to follow 100 new people per month and tell us how you do!

I’d love to hear your Twitter story. Leave me a comment with how you’ve grown your audience and connected with others.

Skip the gimmicks, share engaging content, and don't annoy your fans

It hasn’t been that long since Lara and I posted about our social media pet peeves, but one of them needs a bit more attention. In the post we wrote a couple of weeks ago, I said this about the practice of posting links in the comments:

Oh, EdgeRank dodgers, there are easier and far less annoying ways to reach your audience!!!

Consider this, you’re a user and you’re on a phone and clicking to the comments slows you down (A LOT), so you actively avoid clicking through to the comments to click the link. 

What, my dear EdgeRank dodgers, will that do to your EdgeRank? 

The bottom line is that if annoying your audience is the cost of reaching them, then the price is too high. We recommend avoiding that particular problem. A far simpler way to have a text update is simply to click X and close the thumbnail preview. There’s no need to post the link in the comments. 

Page admins are trying everything under the sun to keep EdgeRank from thwarting their efforts to capture eyeballs and clickthroughs. A friend tipped me off to one page admin that put a period in the status and posted their entire update, with link, in the comments.

Can we agree that things have gone a bit too far?

A while back, Mari Smith shared an image on her Facebook page that referenced the stats from the PostRocket blog (link above). In the image description, she said:

One way I use regularly myself is exactly like this post - upload an image with the link! Another way is to ‘x’ out the link preview (and it then posts as if a regular text status update).

I’ve conveniently left out her advice to post the link in the first comment because I think it’s advice that will hurt page engagement and EdgeRank in the long run and here’s why:

  1. Mobile users. In Q4 of 2012 mobile use of Facebook finally surpassed desktop web browsers. That means that people who want to see your link in the comments have to tap to a new screen to expand comments, then they have to tap on the link.
  2. Close the thumbnail. As Mari pointed out, all you have to do is paste the link in the status and close the thumbnail once it loads. Voila! Text update. Why annoy users when you don’t have to?
  3. Comment barrage. As soon as you start racking up enough comments that they get nested and you have to click to load more, you’ve lost people. It doesn’t matter where they’re accessing Facebook, they shouldn’t have to work that hard to get to your content. (Ever heard of the three click rule?)

What works for your audience?

I recently posted a whole series of about 10 articles to our Facebook page with thumbnails intact and no link in the status. The reach was comparable to any other post we’ve shared. And this is my bonus reason #4: Just because the stats say it works, doesn’t mean mean it will for you. Every audience is different. Test out different post types and times and don’t get caught up in the stats. I can find you a different study that will give you totally different results.

It’s frustrating to know that EdgeRank can have such a dramatic impact on what your followers see, but gimmicky trends are not the answer. A frustrated fan is not an engaged fan and that will hurt your reach/EdgeRank more than it will help.

I think it’s more sensible to use solid tactics that work to increase engagement rather than potentially damaging ones.

What are your thoughts on this practice? Do you like it or hate it?

What's in a number? Why your follower count doesn't matter.

You’re bombarded with numbers everywhere you go in social media:

  • How many friends do you have?
  • How many people like your page?
  • How many circles are you in?
  • How many lists are you on?

Do these numbers matter?

Yes and no.

As a business, you want to build up a quality following. That means developing strategies that attract people who are interested in what you have to offer. Having a lot of people interested in what you do and say is a good thing.

But if you look at number alone, it really isn’t an indicator of your success in social media because follower numbers are inherently gamable (you can buy them and you can get high numbers of people that will never look at your content or engage with you).

It’s quality over quantity.

Do you have 50 followers? 500? 5000?

How many of those followers are actively engaged in conversation with your business, about your business or developing a relationship with you that could lead to a business relationship?

If you have 50 engaged and interested followers, that is far more valuable than 50,000 that barely know your account exists because they followed to increase their own numbers.

Don’t stop working on the numbers.

Although high numbers don’t necessarily mean a lot, low numbers can make people think you aren’t very established.

Working to steadily increase your number of engaged and quality followers, be it on Facebook, Twitter, Google+ or the number of people signed up to your newsletter, should continue to be a focus of your social media strategy. One of our best suggestions for doing this is to ask and remind on a regular basis.

Do you worry about the numbers?

And before you go, don’t forget to follow us on Twitter, like us on Facebook and sign up for our newsletter.  We’re always working on the numbers too.

10 Don'ts of Twitter Etiquette: How to engage without annoying

Officially, there aren't many rules on Twitter, but there are definitely a lot of best practices that can help you fit in to the community a little more easily. Think of it as Etiquette for Twitter.

Here are ten practices for savvy users to avoid (in no particular order):

  • Don't send automatic direct messages (DM) - people don't like them because they are impersonal.
  • Don't fill your feed with only broadcasts of your message - engage others. A good rule of thumb is that less than 1/3 of your feed should be new messages from you and the rest should be replies and retweets.
  • Don't call someone out for unfollowing you, most of the time it isn't personal. And often, there's a twitter bug. Politely ask if it's someone you regularly engage with, but don't make assumptions that it was intentional or that they will resume following.
  • If you're having a personal discussion with someone don't move their name to the middle or end of the tweet with every reply.  By keeping it as the first thing in the tweet only people who follow you both will see the tweets. Those who see both sides of the conversation can follow along (if they want) without losing the context of what's being said.
  • Don't reply to every tweet by retweeting (RT) and commenting. This breaks the thread of the conversation and it can be frustrating to your followers when there isn't enough context to understand what is happening with a RT.
  • Don't beg people to follow you. People will generally follow you back if you engage with them in some way. It would be far more meaningful if you replied to something they were talking about instead of simply asking them to follow you.
  • Contrary to what some experts believe, you don't have to follow back everyone who follows you. Twitter is about creating your own unique user experience.
  • Don't use Twitter to complain about every bad experience you have with businesses, services or products - social media isn't meant to be a place to air every grievance. It doesn't look good when a business owner uses it that way.
  • Don't autofeed from other social networks unless you're sure your tweets won't be cut off. People don't want to have to go elsewhere to see what you're talking about. More importantly, it is obvious when you're feeding from other services and it can give the impression that you can't be bothered to take the time to tailor your message to more than one social network (because it doesn't have to take that much time).
  • It isn't necessary to thank everyone who follows you. If you want to make a point of acknowledging them, go read their profile and start a conversation. Make it natural. The thank you is a nice gesture, but it isn't impolite to skip it. 

The most important things to remember are to be friendly, personable and add value. The practices above are "frowned upon" because they are perceived as not adding any great value. Spend your time finding other ways to connect so that followers stay actively engaged with you.

What other Twitter Don'ts would you add to this list?