Social Media

The low-down on anchor text and referencing other people's content

Remember the days when you had to format footnotes and endnotes and a bibliography at school? The thought of it makes me shudder. Writing for the web allows me to reference sources in a much cleaner, user-friendly way - no card catalogue and page-flipping required.

When you’re writing a blog post, linking to supporting content is a must (your own and others), particularly if you want to work at establishing your expertise. Showing that you are an expert doesn’t mean linking exclusively to your own content. In fact, I’ve seen “experts” that do this and won’t link to them. A true expert is open to learning from others and they don’t shy away from showing it.

There are a few things you’ll want to consider when linking to supporting content or reference material for your web audience. While there’s absolutely nothing wrong with using more formal endnotes, footnotes, MLA or APA citations in your content, these methods of referencing material aren’t widely used on the Internet.

Thoughts flow seemlessly with good anchor text

Image Source: stock.xchngAnchor text is the text you select to link to within a post. The anchor part refers to coding a link in HTML because the HTML tag for creating links - <a></a> - are called anchor tags. 

In this article on anchor text, Moz writes:

Link relevancy is determined by both the content of the source page and the content of the anchor text. It is a natural phenomenon that occurs when people link out to other content on the web.

The text you select for your anchor matters:

Natural anchor text is not stuffed with keywords, but is instead useful for the reader while accurately describing what the text links to.

If you want a full tutorial without some of the more complex SEO principles, you might find this anchor text tutorial useful. Or just keep reading blogs and take note of how links are set up and what text the writer uses. It’s not hard to get a feel for what anchor text makes sense.

How to create links in your text

Different platforms have different interfaces, but this list of tutorials for some of the more common website platforms should give you a good idea of how to create a link even if your platform isn’t listed here.

If you’re really struggling, do a Google search for “how to add a hyperlink to <insert your platform name>”.

Or if you’re really adventurous, here’s the code (please note: all links past this point are fake):

It’s easy to add links manually to <a href=”http://www.website-you-want-to-link-to.com/really-cool-article-you-dont-want-to-miss.html”>the text you want to link to</a>.

Don’t you think this:

It’s easy to add links manually to the text you want to link to.

Looks better than this:

http://www.website-you-want-to-link-to.com/really-cool-article-you-dont-want-to-miss.html

Just make sure your code (all the bits inside of the <>) is all lowercase.

Do you think this will help you choose more strategically when you need to link to other articles on the Internet? 

My screen time has made me more social, not less

I’ve met a ton of people from online in “real life”One of my biggest pet peeves is that people think that all real life personal connections have been lost with the advent of new online social channels.  They believe that mass numbers simply hide behind a screen constantly, becoming anti-social.

While I will fully admit that most people are spending more time in front of a screen, I want to scream the following from the rooftops:

Social media builds relationships, it doesn’t remove the need for them! 

Online to offline

Twitter is especially amazing for this, as are Facebook (or LinkedIn or Google+) groups.  You meet new people, you have conversations about the subjects you have in common and then, whenever possible, you bring those relationships offline and build on them. 

Karen and I met on Twitter.

My core group of friends that I hang out with, I met on Twitter/online.

My kids’ friends are the kids of the people I met on Twitter/online.

Many of our current clients met us online.

People are eager to bring the relationship offline, and also maintain it offline. 

Offline to online

Whenever I meet someone “in real life”, at a conference, at a meeting, at a networking event, etc., I like to connect with them online later.  Perhaps we connect on LinkedIn, or I tweet them, or I friend them on Facebook. 

What could have been a really superficial meeting at a networking event just got taken to the next level of a relationship within the same day or two. What would have happened before? Perhaps an email would have been sent, or you would have waited until you ran into each other at a networking event and possibly remembered you met each other before.  

You are keeping top of mind on a regular basis with people you met in person by continuing that relationship online.

Communities of support

Whether I started a relationship online or offline, the online community I’ve built for myself supports in me in almost every part of my life.  Whether I have a business question or a parenting question, I know where I can go and ask people I trust for the answer.

I’ve never felt so connected to others in my life.

Has social media helped build your community?  Leave a comment and share how!

5 things to look for in a social media manager

Small businesses can benefit immensely from hiring someone to help with their social media. It doesn’t even have to be a full-time staff member, which is good since few small businesses can afford a designated position. There are many freelancers who enjoy this kind of work and it’s easily done remotely. But before you make the hire, here are some things you should look for in the candidates who’ve applied:

1) Writing ability

When you’re developing content, writing ability is essential. Not only that, but you want someone whose style is consistent with your business brand. Formal, journalistic writing for a children’s store isn’t going to go over well. On the other hand, cheerful, slang-ridden banter isn’t going to work in a professional services firm. You can ask for writing samples, but don’t forget to check out candidates’ public social media accounts. This will provide a good idea of how they interact on social channels. Don’t forget to ask what other accounts they’re managing - especially if it’s related businesses.

2) Content curation

Content marketing isn’t about sharing 100% of your own content. If it was, no one would follow businesses because they’d be too boring with all their sales content. The candidate you hire should have creative ideas of how to curate content that is appropriate for your brand and audience. Whether it’s curated news pieces, photos, cartoons or blog posts, they need to have a talent for finding relevant, interesting information that fits your brand.

3) Understanding of the tools

Your social media manager should be able to use the tools (obviously), but they need to have an interest in them, too. I know one SM manager who doesn’t want to have a Facebook account for personal reasons that are totally understandable. However, they have a profile and know how it works and are interested in the capabilities that Facebook has as a tool. If your SM manager isn’t interested in the tools they’re using, they may not be able to effectively represent you. That leads me to my next crucial ability:

4) Stays current with changes

We all know continuing education is important. Social media managers’ CE comes from staying up-to-date on the major changes that happen so frequently with the social networks in their portfolio. Whether it’s changes to the terms of service, functionality or features, it’s essential to know what’s happening. This keeps your business protected from inadvertently going against terms of service that can endanger your account status.

5) Respect for intellectual property

Intellectual Property (IP) rights are abused on the Internet on a regular basis. A basic understanding of ownership, right to use/copy/distribute, and how to give proper attribution is important to keep your business safe from gaining a bad reputation or worse, getting sued. It’s also good for them to know steps to take to prevent your content from being stolen.

One last important thing: Community builder

The whole point of using social media is to build a community in support of your business. If the person you hire to help you doesn’t know how to build community or doesn’t have a friendly, sociable personality, it could completely undermine your efforts in social media - even if every other box is checked. Those other boxes are primarily technical. However, not everyone has the personality or desire to build community, so finding someone who already has an active community around them is a big clue that they are capable.

While it’s often a good idea (and quite affordable) for some business owners to get some help with social media channels, be sure you’re aware of what’s happening and chime in with your own voice from time to time. Ultimately, it’s you - the business owner - that your community wants to hear from. No one can deliver the message about the business you’ve built quite the same way!

What other tips would you add for someone looking to hire a social media manager?

5 reasons you should be at the Social Capital Conference

We started Social Capital because we wanted somewhere close to home where we could bring the incredible social media community in Ottawa together.  In two years it has grown farther and bigger than I ever could have imagined.

Social Capital is primarily about connecting and learning but I will now summarize 5 reasons you shouldn’t miss this year’s conference!

1) Amazing experts

The folks who join us each year for Social Capital are always amazing.  This year we have so many names that are the experts Karen and I follow to keep up to date on all that is happening in the world of social media. Names like Gini Dietrich, Danny Brown, Susan Murphy, Bob LeDrew, Mark Blevis, Martin Waxman and so many more.

These experts know SO MUCH and we get to spend some time in person with them. 

2) Learn

I’ve been to some great conferences but the one thing I felt like I often was missing were things to come home and action.  We’ve asked all of our speakers to outline the actionables they’ll be sharing during their sessions and we really think you’ll leave the conference with new things to DO when you get back to the office or home.

3) Produce

The workshops are an opportunity to learn and produce.  In 3-hour blocks, experts will be working with groups of 20 people or less on specific topics and actually creating and doing what is being taught.  Topics like podcasting, mobile video, Wordpress, research, storytelling, webinars, and creative social campaigns! I can’t wait to get into some of these topics and the hardest part will be choosing which ones to go to because so many are applicable to me!

4) Ask your questions

The roundtables are one of my favourite parts of the conference because small groups get to chat about the topics that really interest them.  In groups of 5-15 you get to ask all the questions you have about a specific topic, and we’ll have 20 topics you can choose from!

5) Be social

Social Capital was started because of the amazing social media community that exists in Ottawa.  Social media is about being social online, but we actively encourage in-person interactions as well!  The conference is an opportunity to get together with people and build on the relationships started online or build new relationships you maintain online when you get back to your computer.  Social media is about relationship building and doing that in person is one of my favourite parts.

I really hope to see you at the conference.  We’ve got some great ticket promos going on, including a contest and a buy 3 get one free ticket option.  I truly believe almost anyone working with social media can get something from this conference and I hope to see you there!

To tweet or not to tweet during tragic breaking news

Last week, when news broke on social media channels about the Boston Marathon explosions, there was nearly immediate pressure for brands, businesses and individuals to cease all prescheduled content, though a quiet minority advocated business as usual. A number of different reasons were expressed for or against continuing business content. Most the views were pure black and white - either business as usual or pause all business promotion.

Tweeting through tragedy - perspectives

I prefer a moderate approach, but I’d like to offer a different perspective on each of the arguments I encountered.

1) Promotional content was seen by many as insensitive in light of the Boston Marathon news. Others felt that Twitter needed to be an open channel for communications; turn off all the promotional noise.

Twitter is always an open channel for communication. It’s also always a repository of noise. (Most) savvy users know how to control the volume through the use of hashtags, lists and unfollows.

2) Many felt that since tweets don’t stop when thousands are dying every day in civil wars across the world, then there is no reason for them to stop for Boston.

It’s true - the tweets don’t stop for so many other tragedies around the world every single day.

But isn’t it possible that the businesses geographically close to those tragedies ceased communications? Boston is close to home for those of us in North America and people travel from all over the world (thought primarily North America) to participate. I would not blame one single person in Europe, Asia, Australia and other places for continuing their day as usual.

3) Alongside pleas for sensitivity were complaints about those complaining about scheduled content.

I never know how to take tweets that are complaining about someone complaining, but in this case a friend made a good point. She stated categorically that they were annoying when she found it quite easy to ignore the scheduled content. (See? Savvy users get good at filtering, even on the fly.)

4) There were folks who felt there was no reason for any business or any individual to change social network activity, because life goes on.

Life does go on, but in the hours just after tragic news breaks, the openness of the audience has to be taken into consideration. From a purely selfish perspective of wanting their eyeballs on my content, are those hours the best time to continue with the status quo?

That answer might be very different depending on the locale of your audience. In the case of the Boston Marathon, many North Americans were riveted to the news for hours after it broke. 

5) You can’t spend all day watching the news. Distractions are healthy.

This is true, likely even more so when the enormity of the news is so hard to comprehend.

What’s the right answer?

All these concerns leave businesses with the dilemma of what to do. It also re-ignited the never-ending debate about scheduled posts. (This debate is exhausting…maybe we should just agree to disagree.) Those against scheduled content cited the Boston Marathon as a perfect example of why it’s a bad idea to schedule. Whether I put content in an editorial calendar or book it to go from Hootsuite, it’s still planning. There is no way to anticipate in either circumstance what could potentially happen in the world. If we worried about how every tweet was going to be perceived in light of the breaking news, we’d never tweet anything.

Whether you have scheduled posts or not, it’s possible to remain ignorant of the news even if you’re actively using a channel. Personally, I was monitoring a conference feed when the news broke. Had I not flipped over to Facebook, I wouldn’t have known and likely would have tweeted seemingly frivolous live content.

Large corporations have more resources than small businesses. They may schedule content, but there is greater capacity to monitor. Keeping tabs on breaking news is likely included in their monitoring practices (to some degree). This is rarely possible for small businesses. In light of this, there needs to be some understanding of the challenges of being a small biz in particular. However, let’s not crucify big businesses either. No business can have someone watching everything on social media 24/7/365. 

Listen and Act

The ultimate barometer for your choice is your audience:

  • Are they tweeting about the news constantly?
  • Do you see complaints about promotional content?
  • Have they specifically asked you to stop?

After considering all of those things, what does your gut tell you to do? Do that and you’ll make the right choice for your business.

What else do businesses need to factor in when deciding how to manage social media activity during breaking news? And how did you respond to the news out of Boston last week?