Twitter

Social 101: Twitter

Twitter is a microblogging tool that allows users to send out “tweets” that contain 140 characters worth of information. Microblogging is defined by Dictionary.com as a verb:

to post very short entries, as a brief update or a photo, on a blog or social-networking Web site

Based on this definition, Twitter is a blog platform that allows very short entries of 140 characters. Of all the blogging platforms that exist, Twitter is by far the easiest to contribute content to.

The Big Question: What do I tweet?

If you have a blog, you should absolutely share your posts. If you want people to want to read your posts, you have to devote some time to interacting with people you’re following. I notice a significant difference in my traffic numbers when I’m active on twitter and when I’m not. People want to connect with you regularly and twitter is the best way to do that. When I started out, I had to make a conscious decision to get on Twitter. I had no idea what I was doing, but I watched other people. Eventually, I jumped into conversations more and more and started gaining a true following of people I engaged regularly. So, how do you engage? Here are some of the many ways you can do it:

  1. Post a tweet about what you’re doing (work, cooking, drinking, watching TV, playing with kids - anything).
  2. Share an article/blog post that you’re reading or have written.
  3. Tweet a photo you’ve taken.
  4. Ask a question.
  5. Jump into conversations.
  6. Tell a joke.
  7. Share valuable information - events, news, etc.
  8. Participate in a community via hashtags.
  9. Retweet others.
  10. Talk about your interests and look for others who share them. (Twitter Search is a great place to start).

Twitter has so many creative and business uses. It’s all about being social and sharing interesting information. I like to describe Twitter as a chat room - you know, those antiquated things were all hanging out in 15 years ago on dial-up? The difference is that this chatroom is completely open to the entire world (with the exception of private accounts).

It can be confusing to find your way on Twitter with all the different ways that people use it. There is a widespread belief that reciprocity is expected and required. I disagree with this notion.

If the guys who started Twitter had expected reciprocity, they would follow back everyone who follows them (they don’t) or they would have built the tool so that it required reciprocity (they didn’t). Twitter, unlike Facebook, allows every user to have a custom experience. There are some great features built into Twitter that aid this customization:

  • Lists - allow you to segment and group based on any parameter you want,
  • Favorites - a system for saving tweets that you want to review later,
  • Hashtags - follow a topic, participate in a community - even if you aren’t following everyone.

This isn’t an exhaustive list of Twitter features, but these are the most commonly used. Try them out. Play with Twitter and experiment to see what works. There isn’t a one-size-fits-all way to use it. With time and use, you will find a comfortable pace and practice.

If you’re using Twitter to connect with people, then you’re on the right track. Be intentional about it. Set aside a time each day to tweet, even if only to say hello to a few people when you’re waiting in line at the grocery store. If you’re using Twitter to gain a following, then you may find yourself disappointed. I’d rather have 500 people who follow and interact with me than 400,000 who miss my tweets and never talk to me because they’re following 400,000 people back. Don’t get caught up in the numbers game - whether it’s follower counts, Klout scores or traffic to your blog. Social media growth is slow and steady for the vast majority of users.

Don’t take my word for it - here are some other recent Twitter articles for you to explore:

Now, I’ll ask you: What’s your best advice for Twitter users who don’t know what to say?

Twitter in ten minutes a day

One of the biggest reasons people don’t want to get involved with Twitter is that they believe it will take too much time.

I believe that you can get a lot out of Twitter with just ten minutes a day.

Take the Twitter challenge

I challenge you to spend ten minutes a day for the next two weeks doing the following:

  • Reply to all the tweets directed at you (@mentions)
  • Follow back anyone who followed you that seems to be a good fit for you
  • Follow 10 new people. Find new people in lists, and by seeing who people who you already follow follow.
  • Retweet (at least) two things.
  • Reply to (at least) two tweets in your stream.
  • Tweet something about what you’re doing.

Spend the rest of your ten minutes reading what other people have been saying.

After two weeks, let me know what you think! Was it that hard? Did you make new connections?

Broadcasting guidelines for Twitter

I’ve come up with a lot of guidelines that I like to share with people during workshops and coaching sessions. These are guidelines based on my experiences and not RULES. Most of my guidelines have wiggle room. If you have a different perspective, I would love to discuss what that might be in the comments.

Today I’m going to talk about one of the guidelines I talk about a lot about how much of “what” to say on Twitter.

Talking on Twitter

Twitter, of all the online spaces (Linked In, Google+, Facebook, etc) is a space that is the most like real-life interactions. Over and over when I talk about Twitter I compare it to a networking event:

  • You wouldn’t walk up to someone at a networking event you have never met before or said hi to and exclaim, “2 for 1 haircuts at my salon next week!” That would be rude, uncomfortable and ineffective.
  • You don’t talk only business at a networking event, you exchange pleasantries about the weather, recent sports events and other lighter subjects. It isn’t personal…it’s personable.

Twitter is the same.  If you don’t think of it that way you won’t capitalize on the full potential of the tool.

Rule of thirds

My general recommendation to people is that no more than a third of what you say on twitter should you be broadcasting/promoting yourself.  You can definitely send out the sales pitch type tweets, but keep them to one third of your tweets or less.

What do you say the rest of the time?

Use the other two thirds to retweet what others are saying (there is a lot of great information out there), and comment and reply to what others are saying.  Engage and share other people’s information so that you are providing useful content to others and building relationships.

Just remember to keep your audience in mind - what do you think they would want to hear about? By being helpful in a way that isn’t always promoting yourself you will build fabulous relationships on twitter!

Intro to Twitter - What is it and why should I care? (Part 1)

Over the next few weeks I will be posting a series of posts to help people delve into the world of Twitter.  I hope you’ll follow along!

Twitter is am amazing tool. It has literally changed my life both professionally and personally. People don’t get how it works though and that’s understandable…it’s not really obvious.

Twitter - put simply - is microblogging. It’s a place where you can talk about the things that you are doing online and in small, 140 character bites. (Here is my Twitter page if you want to have a look.)

The bigger question then becomes WHY?

Many people who don’t use Twitter just can’t understand the concept. “What is the point? Who cares?? I don’t get it!!”

If you were to stand in the mall yelling out random things about yourself:

  • “I’m meeting my friend Jenny for lunch. Any recommendations?”
  • “Are there any good sales on shoes in this mall?”

You’re unlikely to get any response beyond funny looks. If, however, you are at the mall with a group of your friends and you had any of those questions, someone would try to help you with the answers.

The same goes for Twitter.  If you don’t know anyone who is using Twitter- the above questions are likely going to go out into the twitterverse unanswered. (Made up words starting with “tw” are just a fun part of twitter; I’m afraid you’re going to have to put up with me using them often.)

However, if you have a large group of people who follow you on twitter and you say something like that, you may very well get a lot of response with advice, tips, etc.

  • “I love Taco Del Mar - say hi to Jenny for me!”
  • “Check out the amazing deals at The Bay!”

Twitter, when used properly, is a community, a social network, a support group, and a lot of fun. It is a goldmine of information, ideas and connections.

But as mentioned above, Twitter isn’t always obvious – it can be confusing to use, navigate, and understand when you start out!

In subsequent posts I will go through how to sign up for a Twitter account.  Once you have your Twitter account you’ll want to know how you find people to follow and how you get people to follow you back.  We’ll discuss the symbols, terminology mean and cover some of the tools people use to manage Twitter, such as Hootsuite and Tweetdeck, to twtvite and twitpic.

What are some of the benefits you’ve discovered from using Twitter?