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Buzz and Brilliance: Week ending November 19

While most people are still talking about the battle between Facebook and Google+ (that I still maintain is ridiculous) I am beginning to think there is a battle - of who gets the most news stories of the week. And, quite frankly, with the numerous different products Google has, Facebook is likely always going to be the winner. They're always the big news of the week, so I'm going to start with someone else for once.

One of my favorite tools to help me organize content and ideas is Evernote. It's become invaluable to me, from the ability to easily clip pages on the web from my browser to accessing my notes anywhere - web, desktop, iPad, iPhone (and they're on the other major mobile platforms as well). My Evernote notes even get searched when I search google, which is great for me to be able to access content I already have on topics I'm searching. This week, Evernote launched a new browser plugin, Clearly. It's a great way to clean up busy web pages to consume the more important content. The downside is that it cleans up web pages to consume the content. No ads, no links within the post. This is even more stripped down than RSS feeds. It is easy to toggle back and forth from Clearly to the live version of the site, so visitors won't entirely miss what you're delivering if they use Clearly, but it will give (in many ways) a much nicer Web experience.

I've been doing some experimenting in a Facebook group on posts that get engagement. What I'm finding is that the easier the question, the better engagement I get across the board. It's given me some insight into why updates from brands are ignoredMari Smith has put together a great list of tips to help generate better sharing. There is no better indication of an engaged audience than when they want to share your content with their friends and followers. Better engagement from brands will reduce un-likes/follows regardless of the platform.

Speaking of engagement, do you know the difference between engagement and social media optimization? Mashable defines both and explains how adopting appropriate strategies in both areas will benefit you with increased, targeted readership. As other research suggests, engagement begets engagement - though it's not all equal. Maybe there are other ways engagement would improve for brands on Facebook, but friending a brand is going to be a tough sell.

If you have thoughts on ways to improve Facebook pages, you'll be happy to know that Facebook wants your feedback! I'd encourage you - if you're interested - to read on AllFacebook.com about the latest changes to the Facebook Events, Photos and Jobvite.

The introduction of Google+ brand pages means that there is a whole new round of comparison stories. The overwhelming majority (that I've seen) are ho-hum about the Google+ introduction. Many have said businesses don't need to have a G+ page yet...I tend to agree. But there are plenty of compelling reasons why you'd want to start a G+ brand page as well. This isn't any huge surprise since Facebook has about 5 years on Google+ in the page stakes. Not to mention a hefty lead in the user department with 750million (and counting) more users to attract.

By the way, if you're still an individual unsure about Google+, don't worry. It's not for everyone.

QR Codes are by no means mainstream or even "popular" by today's standards. But they're gaining traction and it doesn't look like they're going to fade away any time soon given the diverse and creative ways that businesses are finding to use them.

For over a year, Digg has been taking a dive (I've pretty much ignored my Digg account for two years) and - more and more - Reddit is flying high. I thought about joining Reddit a year or so ago, but decided against it. I'm changing my mind - look for a post about it in the coming weeks. Of course, just as with StumbleUpon, Reddit is what I would term as a secondary network. Not meant to take a great deal of time or replace Twitter, Facebook, LinkedIn or Google+. Having recently read some other interesting stories from Kenna McHugh lately, my interest is officially piqued.

Foursquare has incorporated new badges that highlight users' expertise in various areas. I hardly need to point out that this will be incredibly useful for people to build proof of authority - particularly for anyone in food and retail, but other topics that are well-supported with location-based information as well. With their recent re-design as well, I have a renewed interest in what will come in the next little while from Foursquare. I think they could be answering users' requests in such a way that is creating a robust, (unbeatable?) tool.

As soon as I saw the title of this 12 Most post, I knew my RSS reader was likely about to get another boost. Thankfully, it's a small boost. I was already following most of them. For the record, anytime I get recommendations like this with a great reason, I'm likely to subscribe. My one complaint about this piece is that there were no links to the blogs, because that would have been really useful.

To me, it's a dangerous practice to definitively say someone is doing social media "wrong". I think that requires proof, such as lack of growth, effectiveness in the network they're building. So, when I saw Mathew Ingram's post earlier this week, I was curious about what he had to say about the use of Twitter by media companies and Adam Singer did a good job of pointing out that social media use just isn't that black and white. On the other hand, sometimes we see people suggest practices that don't have solid logic behind them, so questioning the practice is valuable.

One use of Twitter than we CAN definitively say is just wrong is spam. And it's been getting worse lately. TweetSmarter has some info about it and steps Twitter is taking to alleviate the pain for all of us.

Wendy's recently ran a twitter campaign that netted a secondary account 33,000 followers in just one month. While it's impressive, I'd love to know specifics about their tactics before I would say it's a great idea. If they aren't using methods that are measurable, it's impossible to say how effective such a campaign will be on their bottom line. However, it is a very creative way to gamify social media use and create greater brand awareness as well. General best practice would say that splitting accounts isn't a good idea, but maybe Wendy's has come up with a clever way to benefit from having secondary twitter feeds.

On a final merry note, I cannot believe how tempted I am by this Twitter-sourced ornament! Have a great week!

Stumbleupon: My initial thoughts on an essential network

A couple of years ago I saw a friend whose Facebook status update expressed confusion at the value of Twitter and declared that StumbleUpon was the winner in his opinion. At the time, I gave a mental “hmph” and moved on. Twitter was already becoming very valuable to me at that point and its value has only continued to grow. I didn’t see how StumbleUpon could compete.

Until now.

I joined StumbleUpon late last year (2010) and then decided to school myself on it sometime in the Spring of 2011. What I have discovered is a tool that I don’t want to live without in my online activity. Here is StumbleUpon’s description of the tool:
“StumbleUpon integrates peer-to-peer and social networking principles with one-click blogging to create an emergent content referral system. Our patent-pending toolbar system automates the collection, distribution and review of web content within an intuitive social framework, providing users with a browsing experience which resembles “channel-surfing” the web. This architecture has easily scaled to millions of users.”

Simply put, that means that users recommend (like/thumbs up) content and then other SU users get to discover (Stumble) that content once it's in the StumbleUpon repository. The sites you Stumble are based on interests you enter when you set up your StumbleUpon account and as you like/thumbs up sites or dislike/thumbs down sites, StumbleUpon perfects what it delivers to you. User feedback is the foundation on which StumbleUpon is built.

A user who discovers a site first gets to enter the keyword details that will determine who that content is delivered to, so the more accurate the keywords the better to avoid "thumbs down". The more keywords you enter that also apply to the content, the better. (As long as they're truly accurate - remember that!)

One event really sparked my interest in StumbleUpon last spring. A post I wrote on my personal blog, which is small with a modest number of followers got five times the traffic I typically get after I shared it on StumbleUpon. Let me repeat that: It got five times the traffic. As first-day traffic for a piece goes, that one still holds the record.

I started using StumbleUpon more diligently after this incident. I've had similar results and the longer I'm using it (and sharing other's content too) the more regularly I get bursts of traffic to my blog.

Is StumbleUpon a magic formula for growth? 

Not really. You might convert occasional SU users into regular readers over time, but it's not a recipe for quick growth. It's a tool to get content out there to a wider audience that might not otherwise see it.

It's fine to share your own content - you absolutely should. But don't only share your own content. This is essentially considered spam and is frowned upon. I tend to space out when I thumbs up my own pieces unless I'm being active in promoting others' content. It's important to appropriately distribute content sharing - i.e., share others' more than you share your own. I'm intentionally taking time to thumbs up any great content I read in my RSS reader and spending a few minutes a day Stumbling to discover what's out there outside of my usual circles. I'm happy to drop out of using Twitter for those few minutes a day to incorporate StumbleUpon into my overall social media repertoire.

How do I make time for another social network?

StumbleUpon isn't a full network. I like to think of it as a secondary network. Facebook, Twitter, LinkedIn, Google+ - those are the heavyweights (and that is debatable when it comes to Google+ for now). The secondary networks are those like StumbleUpon, Instagram, Pinterest and others that don't have robust interfaces for engagement.

I set a limit on my StumbleUpon time. It doesn't truly take very long to Stumble a few posts. I can get through about 20 in ten minutes a day. And if I'm on a site that's shareworthy on twitter, I'll often give it a thumbs up too.

The bottom line is that the benefit I derive - from increased traffic to content discovery - is greater than the investment I have to put into it and I'm a big believer in putting quality content out there in every possible place to maximize exposure.

With 20 million already using it, just think how much great content you can find!

Can you Stumble on the go?

Yes, StumbleUpon has mobile applications for Android, iPhone and iPad. I am an iThing owner, so I have those versions and they work well. I haven't found an easy way to thumbs up sites from my RSS reader, though. I'm quite disappointed that neither of the readers I use (MobileRSS/Reeder/Feedly) have SU as a sharing option. So, I've been starring anything I want to thumbs up to return to later - not an ideal option at all. Let me know if any of you have a better system!

How can you get started?

I am not an expert on StumbleUpon. I'm still learning, but I do highly recommend it as a tool - an essential tool. As I learn more, I'll share more with you. For now, I'll leave you with a few more practical links that will help you if you want to dive in right away:

Social Media Examiner - How to Use StumbleUpon: Your Comprehensive Guide

1st Web Designer - StumbleUpon FAQ, Guides, Tools, Addons And Scripts

E-Junkie.Info - StumbleUpon: A Stumbler's Comprehensive Guide Part 1

Duct Tape Marketing - 5 Step Approach to Learning the StumbleUpon Targeted Traffic Tango

MomComm - StumbleUpon: A Guide to What Not to Stumble

There may be conflicts in best practices presented in these guides and I haven't fully vetted all of the information in them to ensure it is currently accurate so some of the content may be outdated, but they all have some general information that has value to new and existing users to maximize their benefit.

Do you use StumbleUpon? What keeps you going back? 

If you don't use StumbleUpon yet, does learning more pique your interest?

Engagement isn't just something you do online - 5 tips for brands at conferences

In my professional life, engagement has been a buzz word for years for various reasons depending on the industry. Right now, I do a great deal of work in social media both personally and professionally and everybody talks about the importance of engagement. Not everyone understands how to do it well, though. This lack of understanding is particularly troublesome when you take the context of engagement "offline".

Source: CL Buchanan Photography

This past weekend, I attended Blissdom Canada, a writing and business conference that focuses on social media, marketing, public relations and blogging. Blissdom is geared toward females in this realm and, as such, attracts sponsors who gear their products toward females. Primarily food, travel, family vehicles, children's toys and household products. While I would personally love to see more tech industry brands represented, I recognize that there's a great divide between female-oriented conferences that always seem to be geared to the "mommy blogger" and other conferences that have a general audience. That's a discussion I could get into here, but I'll refrain for now. I have a few things I'd like to say to brands at conferences based on my first-hand experiences and second-hand stories (from a variety of conferences, not just Blissdom Canada).

1) Know what your goals are and why you're at the conference. When I walk up to you and say hello, I'd love to hear something from you. I'm not just walking by your booth to take what I can get. Now, if you had a stack of iPads, I might be tempted to grab and run but most of you don't have said iPads so get my attention another way. I happen to be a blogger who hasn't worked with brands very much and I don't seek out that relationship. So, why should I talk to you, try your product or potentially write about it? Having an awkward 20 seconds as I pass by on my way to the next booth means I'm going to forget about you even though you handed me a bag with your logo on it.

2) If you want to give away "swag", make it meaningful, useful and audience appropriate. There were several food companies at Blissdom Canada this year. Every last one of them showed and gave away products that are or can be controversial to various segments of the population, but most particularly among health-conscious mothers. Other brands handed a pile of paper or promotional items to visitors. All of this in the name of getting their name out there. To get noticed. To get exposure. I wonder how many of my fellow conference attendees made a generous addition to their recycling bin and the landfill today with these things they can't really use or don't want. (I vow here and now that the first brand I feel comfortable giving an endorsement and who does an eco-friendly promotion at a conference is getting a blog post from me - no strings attached to it.)

3) The Golden Rule is the best practice for booth staffing. I heard from countless people about a staffperson who was repeatedly rude or short with visitors. While I understand that a crowd around your booth can be overwhelming and your booth activity might be keeping you far busier than expected, staff should always be courteous to visitors and not treat them poorly. Here's why: I may not know that staffperson's name, but I know your brand name.

4) Social media conference engagement starts and ends online - before, during and after. Yes, you have a physical presence at the conference. Of course you're busy talking to the stream of people flooding your booth at all times of the day. Don't forget to check your twitter and facebook accounts. Attendees will interact with you during sessions and overnight when they have questions and comments. Be sure you have resources to stay just as engaged online as you are face-to-face.

5) Don't let the connection you made die: Follow-up. I've been the brand at conferences before. I know how busy it is when you get back to the office and work piled up while you're gone, in addition to all the new work generated by all the conversations you had at the conference. If you don't follow-up within the first two days after the conference, the adrenaline rush is going to fizzle out and your opportunity to engage potential influencers will vanish. When visitors finally get your email a week, two weeks, six months later it won't generate nearly the enthusiastic response you'd get if you sent it within the first two days to a week.

Reaching out to bloggers is an effective and efficient way to reach a targeted market with information about your product and services. As the marketing world catches on to just how valuable a relationship with bloggers can be, the brands who do that interaction right will stay ahead of the game in terms of their reach. The ones who don't will continue to rack up missed opportunities that will make them question the value of social media. The key to doing this right is to engage, engage, engage. It isn't about selling to your connections. It's about developing a relationship online and off.